I was going to title this post “it is hard to find good help”, but then I realized such is not the case. Finding good help, while not particularly easy, is a breeze compared to keeping good help. I had read a blog the other day about an organization’s struggle implementing a new PACS. In it, the author posted about how the vender’s technical representative was not well versed in the product. He chastised the vender for sending out untrained people.

I run across similar situations all too often. And I have come to a hypothesis why. Every so often I get the good fortune to work with a truly talented individual. They know the product inside out, and most importantly, they know how to find answers to items that manage to stump them. Without fail, my contact with this person is all too short, as they end up moving on to other, seemingly better, positions. In their place, a new person is brought in, who likely is just getting training, and has little real world experience (which is the TRUE training of any product). I in no way am knocking this replacement. It is just that, until they get that “hands on” experience, they are sometimes of little more value then providing vender classified passwords and access.

I have been in the shoes of the field tech. They are uncomfortable shoes to be in. You are sent somewhere usually where things are broken. That means people are unhappy. So most of your job is around unhappy folk. Uplifting! Also, since the field tech usually has little control over the client’s environment, finding and fixing certain problems can be quite difficult. All in all, not the best job. But, it is a starting point in many careers. And, being a starting point, quite naturally if the person is any good, it is not long before a better opportunity presents itself, and the person moves on. Thus the saga continues.

At least that is the way I see it.

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