So far (nearly) so good with our phone system this past while. None of the weird glitches have surfaced since our new vendor worked on our system. However, the story is not quite over yet. Nortel has insisted (and strongly!) that we replace our entire BCM/Expansion Cabinet with a free replacement. They saw something in the logs indicating a problem, apparently with the power supply, and they know how close we are to just tossing the entire system away and switching to a new platform (non Nortel).

And sure enough, we had a system reboot in the middle of the day this past week. So it looks like we are going to let them try this one last thing before we move to a new system. I do hope it arrives soon, before another reboot prompts management to change their mind. While a new system may fix the problems we have been having… it may introduce new ones (and will come at a hefty price tag). If this Nortel system can just become stable so we can all move on to worrying about other, more pressing issues, it will be a good thing.

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