Intelerad really won us over years ago with their responsive communication. In sharp contrast to the other vendor under heavy consideration at the time (Agfa), we saw our questions answers and our concerns addressed in a reasonable timeframe time and again. I imagine a significant number of other customers would echo my statement. And with good customer service, an influx of customers is likely to follow.

It might just be that Intelerad went through some growing pains, which ultimately led to my post a few weeks back. Our customer service had declined a bit, and coupled with a new product install and associated “issues” it meant we were not the happiest of customers. Part of this is surely our fault… it is one thing to beta test something like MS Word… but if it doesn’t work quite right, you likely won’t be horribly inconvenienced. The same cannot be said for the world of radiology. It might just be that we have learned our lesson (they don’t call it the bleeding edge for nothing).

Thankfully, there has been much progress on the mammo viewer front. We received an Inteleviewer update that seems to have addressed a number of issues (even some that we just reported, either they are psychic or they have impossibly quick programmers). Other issues have been addressed in a manner that either gives us hope for a timely resolution, or at the very least offers us solace in the knowledge it is being worked on diligently, even if the results might not be forthcoming for a while yet.

I don’t think there is anything remotely resembling a trouble free PACS system. When certain problems arise, all you have to fall back on is vendor support; their ability to solve the issue, and their ability to communicate effectively. Intelerad hasn’t been perfect in this regard, but at the end of the day, as an IT professional, I’d still choose to have Intelerad in my corner over some of the alternatives.

Bookmark to: