In an effort to decrease our No Show rate, we have enlisted the assistance of Televox, to automatically place appointment confirmation calls. We had done reference checks (which I highly recommend you do!) and were told to watch out for snags during implementation. Otherwise, the feedback was stellar. Sure enough, ...

Up until a little while ago, we upgraded to new PACS releases rather late in the game. Of course, this may have meant we gave up a nifty new feature or two, but it also meant the upgrade we got was tried and tested, and worked as expected for us. ...

Intelerad really won us over years ago with their responsive communication. In sharp contrast to the other vendor under heavy consideration at the time (Agfa), we saw our questions answers and our concerns addressed in a reasonable timeframe time and again. I imagine a significant number of other customers would ...

One of our initiatives right now is to build a Disaster Recovery site. Unfortunately, those cost money. So the people signing the checks want to know what the project is going to provide before approving funds. This is where things get tricky. It is a DR site, it is going ...

We are fortunate (or unfortunate, depending on the day!) to have a RIS developed in house. This affords us some great flexibility, but it can also cause much stress. Without a vendor to fall back on, the buck stops with us when something goes south. Happily, that doesn’t happen often ...