I just noticed a ad on the site for one of MangeEngine's products, and thought why not give a brief rundown of their helpdesk offering. We use ServiceDeskPlus as our helpdesk and inventory system. When we were researching, it stood out in that it had a good price point, an active ...

Our main RIS server is a Windows 2000 box running on ESX. Since we deployed ESX, we have experienced far less downtime. This is attributed to multiple things, two being new, quality server hardware, and snapshots, so we can undo a risky change safely and quickly. Interestingly enough, sometimes when things ...

One addresses reliability and compatibility, while the other is about reliability and performance. Get KB938194, which seems to focus on video driver issues, ppp connections and printing. Get KB938979, which deals with video editing, memory management, speeding file copies (yay!), and improving hibernation (YAY!). The first update does not seem to address much that I ...

Finally. There are many times that a fix for an issue you may be having is mentioned on Microsoft’s website, but in order to get the fix, you need to call them and avoid all of their requests for payment. Now you can do the request online. Apparently it is ...

Having taken a bit of a break from blogging, I did not realize there were many people having trouble with BlogJet 2.0 (the best tool I have found to compose blog entries) and Vista. Yesterday, on my desktop Vista PC, BlogJet worked fine. However, on my Vista laptop, it would ...

I came across a great article providing some great information on VMWare and ESX. There are some benchmark results, as well as some best practice recommendations.

I was finally able to get a trial copy of ESX. Or rather, a co-worker was. I think my spam filter had it in for me and VMWare. The install of ESX was pretty straight forward, or so our resident Linux guru told me. All I know is that he ...

My company started out many moons ago using the DOS based Medtech scheduler application. It was never meant to handle the loads we now generate, and as such, has become extremely unreliable and flakey. Also, it is something we were not able to integrate into our RIS. After a long ...

Microsoft to buy medical info search company | CNET News.com. The real news here in my eyes is that Microsoft has plans additional forays into the health care market. Only time will tell if that means eventually getting into RIS/PACS. I have long thought that if Microsoft were to enter these ...

Thursday I attended a Microsoft Vista/Office/Exchange launch event. It was the largest such event Microsoft Canada has ever put on. The event started with the keynote presentation. On stage was the president of Microsoft Canada. This individual initially was quite awkward on stage, but he did get more comfortable as ...