Intelerad really won us over years ago with their responsive communication. In sharp contrast to the other vendor under heavy consideration at the time (Agfa), we saw our questions answers and our concerns addressed in a reasonable timeframe time and again. I imagine a significant number of other customers would ...

One of our initiatives right now is to build a Disaster Recovery site. Unfortunately, those cost money. So the people signing the checks want to know what the project is going to provide before approving funds. This is where things get tricky. It is a DR site, it is going ...

We are fortunate (or unfortunate, depending on the day!) to have a RIS developed in house. This affords us some great flexibility, but it can also cause much stress. Without a vendor to fall back on, the buck stops with us when something goes south. Happily, that doesn’t happen often ...

Previously, I discussed an issue we had with a PACS server losing a hard drive and also having its RAID configuration fail. This time the topic will be an issue we had with PACS data. To make a long story short, some data was deleted off our servers due to an ...

Disaster Planning… how much is enough? After a flurry of activity the past couple years, we are now taking a step back to see where to reassert some energy. Sometimes, when things are growing and changing at a quick pace, it is easy to push aside important, but not seemingly urgent, ...

I just noticed a ad on the site for one of MangeEngine's products, and thought why not give a brief rundown of their helpdesk offering. We use ServiceDeskPlus as our helpdesk and inventory system. When we were researching, it stood out in that it had a good price point, an active ...

Our main RIS server is a Windows 2000 box running on ESX. Since we deployed ESX, we have experienced far less downtime. This is attributed to multiple things, two being new, quality server hardware, and snapshots, so we can undo a risky change safely and quickly. Interestingly enough, sometimes when things ...

We are well on our way to deploying IntelePACS. In under two months, our first site should be live, with our remaining sites following shortly afterwards. That is, if all the pieces come together. If they do not… either we will incur delays, or more likely, will incur a rough ...

An analysis by MRG shows that medical imaging centers are turning to PACS as means to increase volumes while streamlining operations. Moreover, PACS vendors have started focusing more and more of their attention on the smaller imaging centers. No real surprise with those results. It is unfortunate that increasing patient care ...

Boy is this annoying. We have lots of 00000000 (eight) patient IDs in our system. Eight zeros PID is the default Conquest assigns when it receives images with a blank PID field. Many of our GE and Philips ultrasound units do not set the PID field until the tech leaves the ...